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Why You'll Love This Job

Clinic Administrator  

Description  

Acorn Health is looking for a full-time Clinic Administrator (local/in-person) to join our team! Come join a company focused on delivering high quality services to its clients and supporting the professional development of its employees!  

The Clinic Administrator plays a key role in bringing our mission to life by shining a light on our scheduling and administrative opportunities to improve our clinical outcomes and enhance our business performance.  

Salary range starting at $45000.00

The cornerstones of the Clinic Administrator role are:  

• Creating future schedules that will maximize prescription fulfillment and tech utilization, ensuring our clients consistently access their clinically prescribed hours and our employees have work scheduled they can count on  
• Working each day to cover same-day cancellations and change requests 
• Providing analytical scheduling recommendations to our Clinical Directors  
• Prioritizing multiple tasks while remaining organized and engaged  

• Communicating sometimes difficult information to families and coworkers directly, always with kindness and professionalism  

 

Responsibilities: 

• Creating the future schedule for multiple business units, using Central Reach, PowerBI and Excel to increase our client prescription fulfillment, behavior technician availability utilization, and future scheduled hours  
• Providing recommendations for client and technician pipeline with insights from future scheduling  
• Weekly meetings with Clinical Directors to go over scheduling needs and recommendations 
• Communicating with client families and employees for long-term scheduling needs as well as day-of/short notice appointment changes 
• Monitoring phone lines and Teams channels from 7:00am-4:00pm each day in order to manage same day call-ins for clients and behavior technicians, utilizing our standardized scheduling tools and call-in process (finding coverage for clients and/or substitute sessions for behavior technicians) 
• Assisting with Central Reach appointment maintenance by adjusting appointments as needed and monitoring and actioning unconverted appointments  
• Collaborating with Clinical Directors and the compliance team to ensure that all compliance requirements are met 
• Provide administrative and scheduling support to assigned business unit(s)  
• Other administrative duties as assigned (up to 25% of time)   

 

Job Requirements 

Education and Experience:  

• Strong analytical, multi-tasking, and scheduling skills  
• Experience working in a fast-paced environment  
• Ability to manage relationships with a wide range of stakeholders, through verbal and written communication.
• Intermediate Microsoft Excel Experience 

• Team player attitude  
• Ability to adapt well to change  
• Must possess a minimum of a high school diploma; Bachelor's Degree in a business-related field is preferred 
• 1 year of administrative experience, ABA experience preferred with a knowledge of Central Reach 
• Strong preference for ability to work in assigned business unit(s), daily 

 

Core Competencies:  

• Excellent oral and written communication skills  
• Must be able to manage multiple projects across multiple markets at any given time  
• Solid understanding of web metrics and digital analytics, with the ability to generate, analyze and interpret data  
• Strong time management skills  

• Must demonstrate strong organizational skills, be detail oriented, and demonstrate an ability to maintain confidential records, prepare reports, and reliably develop timely correspondence related to work according to agency standards  
• Must have the ability to work independently  

 

Other Requirements:  

• Able to pass criminal background check  

 

Physical Requirements: 

• Remain in a stationary position: less than 1/3 
• Traverse or move around work location: less than 1/3 
• Operate or use department specific equipment: none 
• Ascend/Descend equipment or ladder: none 
• Constantly position self to accomplish the Essential Functions of the role: none 
• Receive and communicate information and ideas for understanding: more than 2/3 
• Transport, position, and/or exert force: none 

 

ABOUT ACORN HEALTH  

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.  

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.  

We believe in: 

• Authenticity: We present our true, consistent selves. Everyone hungers for genuine connections.
• Accountability: We keep our promises and can be trusted with the life and future of a child.
• Teamwork: The best outcomes are produced by people who collaborate with enthusiasm.  
• Growth: We know the needs of children and their families are unique and ever-changing.  
• Hustle: In autism care and treatment, time is always of the essence. We do things now.  

 

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. 

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. 

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