Why You’ll Love This Job
Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset – our employees, who are the heart of Acorn Health.
Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.
Clinic Administrator
How You Will Improve Lives
Under the direction of the Clinical Director, the Clinic Administrator assists with the operations of
their respective location to support Acorn Health’s mission to provide meaningful outcomes to
individuals with developmental disabilities with a focus on excellence, compassion, innovation,
and accountability.
Clinic Administrators execute the day-to-day operations of the unit to include but not limited to
assisting with unit economics, unit operations to include facilities and supply management,
scheduling, efficiently utilizing clinic space to ensure minimum waitlist times for potential new
patients, customer service and satisfaction, payroll/timesheet management, assisting with staff
onboarding and training, and assisting with maintaining a positive culture within their unit. Clinic
Administrators are also responsible for supervising Scheduling Specialist(s) at their unit.
How You Will Fit This Role (includes, but not limited to the following):
- Implements and represents Acorn Health policies and procedures enthusiastically and creates a warm and welcoming environment within the assigned unit
- Executes daily operations of their location, which includes managing sign-in sheets and authorizing personnel in the clinic
- Assists in the implementation of adhering to the clinic budget; monitors and manages clinic expenditures within approved budget and completion of expense reports
- Maintains and tracks clinic supplies, manages inventory, and completes purchase orders and supply requests within budget
- In collaboration and under the direction of the Clinical Director, monitors key performance indicators (KPIs) and prepares weekly reporting dashboards, and provides input regarding potential root causes and potential solutions for variance in unit-level KPI data
- Oversees and manages all scheduling to include initial and ongoing therapy schedules, Saturday schedules, daily callouts, coverage requests, and any other scheduling needs to ensure that every clinical care team has adequate hours and clients' authorized hours are fulfilled. Additionally, with the Clinical Directors approval, makes appropriate requisitions for new patients when needed
- Communicates with caregivers and staff regarding late or early arrivals and pickups
- Oversees all audits such as timesheet audits, time rendering audits, label audits, and payroll management audits. Implements procedures related to deficient audits (i.e., missed punches and unrendered time)
- Identify staffing needs and when requested, conducts interviews, and makes hiring recommendations. Additionally, assists with efforts to improve employee retention, such as monthly staff check-ins
- Manage location email inbox, responding to all communications within 24-hours
- Communicates IT issues to the IT department and ensures timely follow-up
- Manages the maintenance of the facility to include ensuring the facility is clean and in good condition, all materials/supplies are stocked and organized, and all toys and materials are in good working order
- Maintain workplace safety procedures for the location, including annual safety training, and monthly fire extinguisher checks and oversees management and training of the Clinic’s emergency response processes
- Provides clinic tours to external stakeholders and guests as needed
- Attends required weekly and monthly meetings as required to include but not limited to KPI calls, CA meetings, and HR meetings
- Supports Clinical Director as requested
- Other duties as assigned
Additional Knowledge/Skills/Abilities
- Resilient, motivated, and highly organized with effective time/project management skills; able to self-direct time, prioritize workload, and meet deadlines
- Flexibility and ability to embrace change and seek feedback with a growth mindset
- Ability to identify and analyze critical issues and activities and draw conclusions and formulate recommended solutions
- Ability to work in a team environment and to collaborate with a variety of internal and external contacts in a positive manner
- Excellent interpersonal and communication skills, both verbal and written, with the ability to resolve conflicts and hold others accountable
- Understanding of the business and industry; with a desire to gain knowledge of emerging trends and industry practices
- Ability and desire to effectively network and market services
- Ability to work under pressure and manage last-minute changes
- Positive, can-do attitude
Basic & Physical Requirements
- Pass Federal, State, and County background checks
- Bachelor’s degree in healthcare administration or related field, Master’s degree preferred
- Minimum of 2 years of administrative experience in a medical setting
- Experience using medical practice management software, Central Reach experience highly preferred, and proficient with Microsoft Office applications
- CPR & BLS Certifications/Re-certifications
- Lifting, carrying, pushing, and/or pulling
- Ability to lift 50 lbs. independently
Apply to join our team today!
Your positive impact on our clients and their families will be significant, and you will expand your knowledge and expertise ready to take on additional challenges and grow your career.